Terms & Conditions

Prices

  • All prices we quote are inclusive of VAT
  • We reserve the right to vary our prices at any time without notice
  • A VAT receipt will be issued with each order

Shipping & Delivery

Shipping and delivery charges vary according to the recipients address. Shipping and delivery charges are inclusive of VAT.

Order Value / Delivery Area

Under £150

£150 to £250

Over £250

Zone A - England, Wales Southern Scotland £9.95 FREE FREE
Zone B - Isle of Wight £13.95 £3.95 FREE
Zone C - Isle of Man, North of Scotland, Northern Ireland & Scily Isles £16.95 £3.95 FREE
Zone D - Channel Iles £19.95 £9.95 FREE
Please Note we do not deliver outside the UK

Orders placed with Bird & Goodwin Ltd can only be delivered within the British Isles, including the Isle of Man, Scily Isles and the Channel Isles.  Customers in Eire and the rest of Europe please telephone us on 01472 241063, or send an email to sales@birdandgoodwin.co.uk requesting a delivery price. 

Orders received by 1.00pm will normally be shipped the same day and delivered the next working day to Zones A & B (see above) and within two working days to the other Zones. If we have your email address, you will receive an email from the Carrier that will allow you to track your consignment. The Carrier will not leave goods without an appropriate signature UNLESS you have advised us in the notes box at the checkout of a safe place to leave the goods. Please Note This will be at your own risk.

Privacy & Security

Bird & Goodwin respects your privacy will ensure that any details you provide are used strictly to process your order. We will not disclose your e-mail address or any other information about you to any 3rd party. However, we would like to make you aware of any special offers or discounts available on Jotun products that we feel may be of interest to you. If you would prefer not to be contacted, please let us know and we will remove your details from our e-mail list.

Returns & Replacements

  • Please note that we are unable to accept returns of correctly supplied tinted topcoats other than white as these are all mixed to order
  • If you are unsatisfied with any other purchase for any reason, we will provide a full refund less shipping and delivery costs. These items must be returned to us at your own expense within 30 days.  They must be returned and received back in the same condition as dispatched them to you.  Please contact us first for a returns note and remember to include your receipt with any returns
  • If you receive incorrect, damaged or faulty goods from us, we will either arrange to have them collected at our expense or we will ask you to destroy them on our behalf. You will also be offered a replacement or a refund.

Ordering
You can place an order by any of the following ways:

  • Phone - 01472 241063
  • e-mail - orders@birdandgoodwin.co.uk
  • Post to - Bird & Goodwin Ltd, West Quay, Humber Bank South, Grimsby, DN31 3SD

Payment

All goods must be fully paid for before dispatch and a  A VAT receipt will be included with your order.
We accept credit/debit card orders by phone.
We accept cheques or cash by post. Please make cheques payable to Bird & Goodwin Ltd. and send to Bird & Goodwin Ltd, West Quay, Humber Bank South, Grimsby, DN31 3SD

Back Orders

Occassionaly an item you order may be out of stock but we will advise you at the time of purchase and let you know when it is expected to be back in stock. You will then have the option of:

  • Cancelling your order at that point
  • Proceeding with your order but without the missing items
  • Proceeding with your order with the missing items on back order
  • You will not be charged for items that have not been dispatched and we will contact once they are back in stock to tak e payment

Warranty

We guarantee that any paint or accessories that we have supplied to you are fit for the purpose for which they were manufactured.  Our liability to you will not exceed the replacement value of the goods.

Trademarks & Images

All images that do not relate specifically to Jotun Paints paints productsare the copyright of Bird & Goodwin Ltd. Jotun and the Jotun logo are registered trade marks of Jotun Paints (Europe) Ltd. All images supplied by Jotun are covered by copyright.

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